Our Policies

While we are happy to work with special needs, we do ask that our patients help us by following some important policies and procedures.

Insurance & Billing

Chattanooga Surgical Oncology & Associates participates in many insurance plans. We are happy to file claims for you with current insurance and personal information. (Always tell the receptionist if any of this data changes.) Your insurance co-payment, deductible, co-insurance or non-covered services are due at the time of your visit. We accept cash, checks, Visa and MasterCard. For surgical services, our office can help set up a payment plan.

Referrals

You are responsible for getting a referral from your primary care physician if it is required by your insurance. Please let the nurse know of any facility restrictions of your insurance carrier.

Test Results

Test results are returned at varying times. We understand the urgency you feel to know results, and we promise to contact you as soon as possible. As a precaution, we ask that you call the office if you have not heard a response in four days.

Surgical Procedures

We will work with you to schedule a convenient surgery date. Most insurance plans require a pre-certification or pre-determination process, which may take some time. Going through this process assures that your insurance carrier pays all the benefits you are eligible for.

Medications

It is very important that we know all of your current medications. Please bring a complete list (with dosages) or simply pack up your medication bottles and bring them with you.

Prescription Refills

For medication refills, please call our office during normal business hours. We will need the patient's full name, date of birth, a daytime phone number, the medication needed (and dosage), the pharmacy name, and pharmacy phone number. Prescriptions will be called in within 24 hours.

Emergencies

Our physicians are on duty after hours and on weekends for emergencies.

Privacy

We will not release any medical information without your specific written permission (including spouses and immediate family members). If the patient is under 18 years old, medical conditions can be discussed with a parent or legal guardian. This is in compliance with Federal law.

Records

If you require a copy of your records, please allow 10 business days.

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